Returns & Refunds Policy

We hope you love your Wild Minder purchase. If you change your mind, you have 14 days from the day after receiving your order to let us know that you would like to return it. You then have a further 14 days to send the item back to us.

To be eligible for a return, your item must be returned in the same condition that you received it — unworn, unused and with any original packaging and tags intact. You will also need proof of purchase.

To request a return, please use the contact form on our website before sending anything back. We will provide you with the return address and instructions for returning your item.

Please note that you are responsible for the cost of returning an item if you have simply changed your mind. We recommend using a tracked delivery service, as Wild Minder cannot be responsible for items lost or damaged during return postage.

Damaged, defective or incorrect items

Please inspect your order when you receive it and contact us as soon as possible if your item arrives damaged, is defective, or you have received the wrong item. Please use our contact form and include your order number and, where appropriate, photographs of the issue so that we can assess it and make things right.

If an item is faulty or we have sent you the wrong item, we will arrange an appropriate remedy in accordance with your consumer rights.

Non-returnable items

Due to the handmade and personalised nature of some Wild Minder products, certain items cannot be returned unless they are faulty.

These include:

• Custom or personalised items made specifically for you
• Made-to-order or commissioned pieces
• Digital downloads
• Gift cards

Sale items can be returned in accordance with your statutory consumer rights, unless otherwise stated.

Exchanges

We do not offer direct exchanges. If you would like a different item, the simplest option is to return your original purchase in accordance with our returns policy and place a new order for the item you would like.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer. If an item is faulty, not as described, or does not meet the requirements of the Consumer Rights Act 2015, you may have additional rights to a repair, replacement, price reduction or refund.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Refunds are normally processed within 10 business days of us receiving and approving your return, although your bank or payment provider may take additional time to process the payment.

For eligible change-of-mind returns, we will refund the cost of the returned item only. Original delivery charges are non-refundable. You are also responsible for the cost of returning the item to us.

If your return is not eligible for a refund, we will contact you to explain why.

If you have any questions about returns or refunds, please use the contact form on our website.